Director of Alliances

Personal information

Education , Bachelor's Degree

Bachelor's Degree ,   University of Connecticut

Date completed: 05/2003 | Country: United States | City : Storrs

Work Exceprience

Client Services Manager

01/2008 - 01/2009 |   Company : Indeed.com |  Country : United States |   City : Stamford

Consult with top interactive agencies and Fortune 500 clients such as TMP Worldwide, JWT, Whirlpool Corporation, The McGraw-Hill Companies, and Verizon Wireless, to manage and optimize advertising campaign performance through the use of Indeed's proprietary tracking scripts and other third party vendor solutions Direct new and existing clients on XML/RSS feed specifications used to populate Indeed?s index and publisher APIs, and assist with feed implementations (FTP, HTTP) Liaise between sales and product development teams to streamline workflow and develop internal and external facing products Manage workflow of Client Services Associates that is responsible for supporting the sales account management team, while also directly servicing over 500 clients Collaborate with executive management team to recruit and build a robust Client Services team Lead Client Services team strategy in proactively supporting clients in all aspects, including on-boarding, technical support/troubleshooting, and ad campaign optimization Deliver presentations that explain Indeed's core technical functionalities and advertising platforms to upper level management of key clients Interview top performing clients and develop case studies that are published as marketing materials to illustrate the benefits of Indeed?s business model Conduct monthly webinars for prospective clients to explain the benefits of leveraging Indeed?s products as innovative new solutions to recruitment Develop relationships and strategic partnerships with ATS providers (third party vendor solutions) to expand ad tracking solutions offered to clients Represent Indeed?s technical knowledgebase at key industry-wide conferences

Business Analyst

06/2006 - 07/2007 |   Company : Survey Sampling International |  Country : United States |   City : Fairfield

Consulted with end users in many different facets of the company to create detailed, understandable and testable business requirements for use in application design, development, testing, and deployment Organized business requirements gathering for a multi-phased, long-term (12 month) project that replaced separate panel management applications with one global, unified system Determined and followed through with requirements gathering by organizing meetings with appropriate individuals and groups, internal and external to the company Established a clear communication channel between business end users and the IT engineering group Provided ongoing analysis on how design and development are satisfying application requirements

Account Executive

09/2004 - 06/2006 |   Company : Survey Sampling International |  Country : United States |   City : Fairfield

Consulted marketing researchers, government pollsters and academics to identify the most effective and targeted on-line sample designs based on detailed demographic profiling of panelists Developed and maintained solid, and growing relationships with clients of a three-person sales territory consisting of $8M in revenue per year Directed team of Project Managers from internal territory and international partner on all US and European-based projects Created detailed sample designs in order to provide clear production direction to Project Managers Participated in sample designs for research-on-research projects that yield key industry findings regarding panel performance Trained new Project Managers to communicate with clients and execute sample designs Always worked on additional, self-directed, creative projects